New Castle Townhomes

Frequently Asked Questions

• Are board meetings open to all residents? If so, where and when are they held?

  We encourage all Owners that want to volunteer and voice their input to attend the homeowner forum section of the meeting. Please refer to the events section of this website for meeting dates and times.

• Can I change the exterior of my property?

  All new construction and all exterior changes to existing or new structures, including landscaping, must be submitted to and approved by the Architectural Committee prior to the commencement of work.

• Can I walk my dog off the leash?

  The simple answer is no. Pursuant to Arizona Revised Statutes 11-1012, all dogs must be leashed (no greater than 6’ in length) when they are not on an individual owner's confined property. So if you are walking your dog on the sidewalk or in a common area, your dog must be leashed, according to the law.

• I want to make improvements to the exterior of my property. What do I need to do to submit for approval?

  Pursuant to your community CC&R's, any change on the exterior of your property is subject to prior written approval. Navigate to the Documents portion of this website to obtain information and the necessary form to submit for approval to the Association.

• Management Company Contacts (S&CC)

  Company: Heywood Community Management
  Address: 42 S. Hamilton Place; Suite 101 Gilbert, AZ 85233
  Website: www.heywoodmanagement.com
  Contact Number: 480-820-1519

  Manager: Steve Cheff
  Email: Steve@heywoodmanagement.com

  Admin Assistant: Carlee Collins
  Email: carlee@heywoodmanagement.com

• What does the Association do?

  The vast majority of residential developments built these days are managed by their own individual Association. This is done to provide decision making of all aspects at the most local level possible by a group of individually elected owners within your Association. In addition, this helps to eliminate the burden of maintenance that would otherwise be placed on the local municipality. Most owners agree that the HOA will maintain the common areas better and more often than the local municipality. Therefore, it is more advantageous to be governed by an Association than oversight directly by the local city or town.

• What happens if I don't pay my assessment?

  The association depends on the ownership to make payments in a timely manner to operate effectively. Non-payment of association assessments will result in collection actions and the association may rely on legal counsel to facilitate those collection efforts.

• What if I don’t correct the compliance issue I received notice about?

  For those who don’t comply with the established maintenance standards the Association can, after notice is given, impose monetary fines and, in some cases, perform the work to bring the property into compliance, and bill the expense back to the offending owner. This helps to preserve values and maintain a uniform and consistent appearance and aesthetic value for all owners.

• What is the Board of Directors?

  Because your association is a legal entity, it functions similar to a regular business organization. The Board of Directors is a group of elected volunteers who serve without compensation which provide oversight and management functions to the successful operation of the association’s business affairs -- which are in accordance with the standards set by your association’s governing documents.

• What options do I have in making my payments to the HOA?

  You have three options for making payments to the association. You may pay online by credit card or ACH transaction through the Association's bank's website. Click the “Make a Payment” button to make an online payment. Another option is to setup a recurring bill pay with your personal bank. You may also pay with a physical check. Please refer to your coupon or statement to determine the correct address for mailing physical checks to.